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  • hearth in-person training event

    Hearth Technical Training Event – May 5, 6 & 7 (8:30am / 5:00pm)

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    Kentucky Training Facility 103 Miller Drive, Crittenden, KY, United States

    The Kentucky Hearth Training Program equips technical staff with the essential competencies required to safely install, troubleshoot, and service Napoleon hearth products. This three‑day curriculum provides structured development that directly supports operational efficiency, reduced service costs, and improved customer satisfaction. Day 1: Technical Foundations Gas & Electricity Theory Venting Flame Diagnostics Electric Fireplace Maintenance & Service (NEW) Impact: Strong foundational knowledge reduces diagnostic errors and speeds up onboarding for new technicians. Day 2: Electronic Ignition Systems Dexen & SIT Proflame 2 systems: Component identification, wiring interpretation, live troubleshooting. Impact: Fewer ignition‑related callbacks and improved service times. Day 3: Premium Install & [...]

    Free
  • Barbecues - In-person Event

    Napoleon Prestige PRO Grill | Discovery Workshop

    Featured
    Barrie Training Facility 214 Bayview Drive, Barrie, Ontario, Canada

    Join us for a hands-on workshop focused on Napoleon’s flagship barbecue series, the Prestige PRO. Built for Napoleon partners, this session will provide the skills and confidence needed to assemble and support the Prestige PRO 500. You’ll participate in a guided from-the-box build with expert instruction from Napoleon’s in-house PRO team, plus learn practical cart-build tips and service-minded best practices. Breakfast and lunch included.Arrive for 8:30 AM • Kickoff at 9:00 AM • Ends at 3:30 PM Who should attend Sales Service Technicians What you’ll learn How to build the Prestige PRO 500 from the box (step-by-step, correctly, and [...]

    Free