The Kentucky Hearth Training Program equips technical staff with the essential competencies required to safely install, troubleshoot, and service Napoleon hearth products. This three‑day curriculum provides structured development that directly supports operational efficiency, reduced service costs, and improved customer satisfaction. Day 1: Technical Foundations Gas & Electricity Theory Venting Flame Diagnostics Electric Fireplace Maintenance & Service (NEW) Impact: Strong foundational knowledge reduces diagnostic errors and speeds up onboarding for new technicians. Day 2: Electronic Ignition Systems Dexen & SIT Proflame 2 systems: Component identification, wiring interpretation, live troubleshooting. Impact: Fewer ignition‑related callbacks and improved service times. Day 3: Premium Install & [...]
