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  • hearth in-person training event

    Hearth Technical Training Event – June 2, 3 & 4 (8:30am / 5:00pm)

    Featured
    Kentucky Training Facility 103 Miller Drive, Crittenden, KY, United States

    The Kentucky Hearth Training Program equips technical staff with the essential competencies required to safely install, troubleshoot, and service Napoleon hearth products. This three‑day curriculum provides structured development that directly supports operational efficiency, reduced service costs, and improved customer satisfaction. Day 1: Technical Foundations Gas & Electricity Theory Venting Flame Diagnostics Electric Fireplace Maintenance & Service (NEW) Impact: Strong foundational knowledge reduces diagnostic errors and speeds up onboarding for new technicians. Day 2: Electronic Ignition Systems Dexen & SIT Proflame 2 systems: Component identification, wiring interpretation, live troubleshooting. Impact: Fewer ignition‑related callbacks and improved service times. Day 3: Premium Install & [...]

    Free

  • hearth in-person training event

    Hearth Technical Training Event – July 21, 22 & 23 (8:30am / 5:00pm)

    Featured
    Kentucky Training Facility 103 Miller Drive, Crittenden, KY, United States

    The Kentucky Hearth Training Program equips technical staff with the essential competencies required to safely install, troubleshoot, and service Napoleon hearth products. This three‑day curriculum provides structured development that directly supports operational efficiency, reduced service costs, and improved customer satisfaction. Day 1: Technical Foundations Gas & Electricity Theory Venting Flame Diagnostics Electric Fireplace Maintenance & Service (NEW) Impact: Strong foundational knowledge reduces diagnostic errors and speeds up onboarding for new technicians. Day 2: Electronic Ignition Systems Dexen & SIT Proflame 2 systems: Component identification, wiring interpretation, live troubleshooting. Impact: Fewer ignition‑related callbacks and improved service times. Day 3: Premium Install & [...]

    Free
  • HVAC In-Person Training Event

    HVAC Technical Training Event – July 21, 2026

    Featured
    Holiday Inn & Suites Calgary Airport North 20 Freeport Place NE Calgary, AB T3J 0T6 20 Freeport Place NE, Calgary, Alberta, Canada

    ECO-X & ECO-Fusion Training Join us in Calgary, AB on July 21 for a full day of technical training focused on ECO-X and ECO-Fusion systems. Designed for HVAC technicians, this session will provide practical product knowledge, installation best practices, and troubleshooting insights to help you work more efficiently and confidently in the field. The EQ Hub will also be incorporated into the training, giving attendees a closer look at its features and applications. Registration begins at 9:00 AM, with training starting at 9:30 AM. There is no registration fee, complimentary hotel parking is included, and breakfast and lunch will be provided [...]

    Free
  • HVAC In-Person Training Event

    HVAC Technical Training Event – July 22, 2026

    Featured
    Holiday Inn & Suites Calgary Airport North 20 Freeport Place NE Calgary, AB T3J 0T6 20 Freeport Place NE, Calgary, Alberta, Canada

    Hybrid Systems Training (Furnace & Heat Pump & A/C Focus) Join us on July 22 for an in-depth look at Hybrid HVAC solutions, with a special focus on Furnaces and Heat Pump/Air Conditioning systems. This technician-focused session will cover system operation, application considerations, installation tips, and troubleshooting techniques to help you stay ahead as hybrid technologies continue to grow in the market. The EQ Hub will also be featured as part of the day’s training. Registration begins at 9:00 AM, with training starting at 9:30 AM. Best of all, there is no registration fee, complimentary hotel parking is available, and breakfast [...]

    Free

  • hearth in-person training event

    Hearth Technical Training Event – August 4, 5, & 6 (8:30am / 5:00pm)

    Featured
    Kentucky Training Facility 103 Miller Drive, Crittenden, KY, United States

    The Kentucky Hearth Training Program equips technical staff with the essential competencies required to safely install, troubleshoot, and service Napoleon hearth products. This three‑day curriculum provides structured development that directly supports operational efficiency, reduced service costs, and improved customer satisfaction. Day 1: Technical Foundations Gas & Electricity Theory Venting Flame Diagnostics Electric Fireplace Maintenance & Service (NEW) Impact: Strong foundational knowledge reduces diagnostic errors and speeds up onboarding for new technicians. Day 2: Electronic Ignition Systems Dexen & SIT Proflame 2 systems: Component identification, wiring interpretation, live troubleshooting. Impact: Fewer ignition‑related callbacks and improved service times. Day 3: Premium Install & [...]

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